May 15, 2025
From stablecoins to AI-powered guest experiences, Stripe Sessions 2025 offered a glimpse into the future of commerce and hospitality technology. Here are the top insights that matter most to operators aiming to stay ahead in a fast-moving digital world.
Stripe’s rapid platform growth speaks volumes: it now processes 1.4 trillion USD annually and supports 2+ million US businesses. The real headline? Hospitality platforms using Stripe have seen payment authorisation rates soar to 97%, while chargebacks drop to just 0.02%.
🧾 What this means for you: Integrated payments aren’t just about speed—they’re about data. Every transaction is a chance to personalise the guest experience, increase revenue, and automate back-office processes like reconciliation and chargeback management.
From automating customer service chats to predicting order pick-up times, AI is helping hospitality operators save time and deliver smoother guest experiences. In some cases, AI-driven chat deflection has jumped from 15% to 50% in just a few months—all while keeping customer satisfaction scores high.
🤖 Hospitality takeaway: AI isn’t the future—it’s now. Operators using AI tools are not only solving problems faster but also freeing up their teams to focus on high-value service.
The message from industry leaders was clear: guests expect tailored experiences. Think curated menus, digital event bookings, and upsells based on individual preferences. Tools like Stripe Radar and real-time card data analysis are helping businesses drive ancillary revenue through personalisation.
🎯 Top tip: Use every touchpoint—from check-in to checkout—to learn more about your customers and personalise accordingly.
While it might sound futuristic, stablecoins are already streamlining cross-border payments and operational complexity for global brands like SpaceX and Uber. Closer to home, unified commerce—seamlessly linking online and in-person experiences—is key to improving customer journeys and cash flow.
🌍 Looking ahead: Keep an eye on stablecoin integrations and agentic commerce trends. They’ll likely be the backbone of next-gen payment systems.
The hospitality panel echoed a powerful theme: technology should be invisible but indispensable. Whether through self-serve kiosks, personalised digital booking flows, or Tap to Pay in the field (even on horseback!), the guest journey is being reimagined.
🛎️ For operators: It’s not just about adopting new tech—it’s about making every guest interaction feel natural, intuitive, and uniquely tailored.
As one speaker put it, “The key to technology is to have it underneath the experience—not in the face of it.” At Tevalis, we couldn’t agree more. From EPOS to kiosks and mobile ordering, we help you deliver connected, data-driven hospitality without compromising the human touch.
Reflecting on his experience at Stripe Sessions 2025, Tevalis CCO James Humble shared the following insight:
“Stripe Sessions 2025 has been nothing short of a masterclass in where global tech is heading. From AI’s explosive growth to the real-world impact of stablecoins and the unstoppable rise of SaaS, it’s clear the pace of change is only accelerating. Hearing directly from leaders like Mark Zuckerberg and connecting with others navigating the same shifts has been incredibly valuable. I’m excited to bring these insights back to the work we’re doing at Tevalis.”
📲 Ready to elevate your guest experience? Speak to a Tevalis consultant today.
