Investing in new technology with Tevalis is more than just the software and hardware purchased. It’s also an investment in the commitment from our teams, ensuring that you can maximise your new technology ecosystem by offering support and advice on a range of other products and services.
Discovering our solutions
Our solutions consultants are highly knowledgeable and focused on determining the ideal digital strategy and hospitality technology for your business. Outline your current needs and future goals and together we’ll identify how our EPOS, Enterprise, and Integrated technology will add value to your business operations.
Managing your project
During the implementation of your new system, our project managers will be your main point of contact throughout the deployment process. Your assigned project manager will work alongside you and your team to plan your project, ensuring all necessary provisions are in place and that the finished outcome meets your objectives.
How we deliver your complete system
Our expert System Delivery Team considers every detail of your products, functions, and visual aesthetic to create customised POS designed to fulfil your business needs. We work closely with you to ensure your new system is set up exactly how you want it. Our cloud-based management tools are pre-configured with all your data, ready for you to take control and streamline your operations from day one.
Continuous product developments
We adopt a quality-first approach in product development. Working closely with you and our product team, our developers deliver monthly enhancements that meet client and market requirements. Specialising in every aspect of the Tevalis Ecosystem, our expert development team collaborates with our quality team to ensure all features are rigorously tested and meet quality Standards. You can be content in our Tevalis solution.
Ensuring you're fully informed
Our training team will ensure time is spent with you and your team to teach you how to use all functions of your new system. Our Training Team has specialists who focus on specific solutions, such as our Stock Management module. You’ll be trained by staff with a complete understanding of your new system.
Taking care of you and your business
Our experienced team of Account Managers are your dedicated, trusted advisors, helping you get the most from your investment and grow alongside our ever-evolving suite of product and integrated partner features and functionalities. Their passion is understanding your operations and sector, proactively identifying opportunities with you to solve business problems. Whatever you need, your expert Account Manager will be on hand to deliver.
Supporting you every step of the way
Our in-house Support teams cover all technical software and hardware support. We have 1st Line, 2nd Line, and 3rd Line Development, Integrations, and Stock support teams; Tevalis EPOS is installed with remote access, meaning our technicians can solve any issues or make changes over the phone. We’re available 24 hours a day, 364 days a year, ensuring you are always trading and supported by best-in-class after-sales care.