How Are Tevalis A Key Component In The Casino Industry? | Case Study – Victoria Gate Casino

April 6, 2017

How Are Tevalis A Key Component In The Casino Industry? | Case Study – Victoria Gate Casino6th April 2017, by Samantha WellerTevalis EPOS solutions are a key component in the casino technology environment, offering flexible FnB technology solutions for servicing all areas of the casino, from restaurant and bars to slots and gaming rooms.This year, Leeds saw the opening of the new Super Casino of the North – Victoria Gate Casino. Boasting 51,000 square feet over four floors, visitors can expect to find a 100+ seated poker area, 140 slot machines, 24 table live gaming zone and 80 electronic gaming terminals. Alongside this, a VIP area, valet service, three bars surrounded by HD screens and its own restaurant serving Yorkshire sourced produce.

For a fast-paced venue like this, Tevalis understood how important it was for both the team and visitors to have a system in place that would work efficiently during service whilst also offering tools for management capable of monitoring and managing all business activities. This includes everything from Sales, CashUp and Service reports to having the ability to manage end to end stock control including delivery tracking, recipe and menu engineering, supplier management, stock movements and par level and auto order facilities.

To ensure the customers journey and experience was maximized to its full potential, Victoria Gate Casino decided on 10 of our 8” handhelds to service food and beverage orders across all floors and all gaming areas. The Tevalis handheld solution provides a state of the art hand held terminal with all the functionalities you would receive from a standard POS terminal, thus giving huge flexibility to the business.

Operating seamlessly in conjunction with the POS, the handhelds allow staff to easily and quickly locate product keys, input orders at the customers table and transmit the order directly to the kitchen order printers, without having to visit a bar or the kitchen. This allows the ordering processing time to be much quicker, ensuring the customer is served in a fast and efficient manner.

As Victoria Gate Casino offer a loyalty card system for different levels of players, it was also important for them to have an integration that would allow them to manage this. With our EPOS integration to Playtechs Intelligent Gaming software, we were able to meet this requirement. The integration means that the connection to the casinos player tracking system is enabled, allowing authorized staff to redeem, monitor and control comps, redeem loyalty and provide secure access to real time details on guest expenditure. This provides management with the key information to ensure they are maximizing on customer service and retention levels, optimizing guest spend at all times.

Using Tevalis technology across the business has enabled Victoria Gate Casino to very quickly gain insight into operational information across all departments, ensuring the business grows from strength to strength as the foundation of our technology partnership strengthens.

15″ Touchscreen Tills
Handheld SolutionStock Management
Business Reporting