Riverside Studios is an internationally renowned arts centre in London, bringing together cinemas, TV studios, theatres, event spaces, a restaurant and bar within one multi-purpose venue.
To support a smoother customer journey across its hospitality operation, Riverside Studios introduced Tevalis EPOS. The platform has reduced the time staff spend dealing with day-to-day system issues, allowing the team to focus more on improving service and the wider visitor experience.
Client:
Riverside Studios
Industry:
Arts, Entertainment & Hospitality
Scale:
Multi-purpose London arts venue with cinemas, TV studios, theatres, event spaces, restaurant and bar facilities
Challenge:
Unreliable EPOS and time-consuming operational issues
The Challenge
Colchester Zoo needed technology that could support different service environments, from small independently operated kiosks to busy restaurant kitchens, retail locations and fast-moving food collection points. The system needed to remain easy for teams to use while helping service move quickly during the busiest periods.
The zoo also required central control over menus, stock and operational information. Previously, changes had to be managed location by location, while catering and ticketing systems were unable to communicate effectively. This limited the ability to deliver membership benefits consistently at food and drink locations.
“Tevalis has given me the opportunity to not have to waste my time dealing with EPOS problems on a daily or weekly basis. The challenges that they help to remove from my day give me more time that I can spend on actually improving the whole customer journey.”
Riverside Studios representative
The Solution
Tevalis implemented an EPOS and stock-management solution designed around Colchester Zoo’s catering and retail operation. The rollout was completed within a six-month window between the summer peak and October half term, with Tevalis supporting EPOS layout planning, staff training and implementation.
The connected platform brings operational information together and enables:
“We can make changes across the entire site easily rather than having to sort each individual location.”
Caitlin, Colchester Zoo
The Result
One view across catering and retail
Catering, marketing and leadership teams can access shared reporting and operational information from one system. This makes it easier to understand sales trends, coordinate activity and make decisions without working from disconnected information sources.
Better stock and menu decisions
Central stock management helps the zoo manage deliveries and allocate stock across its locations. Sales insight can be used to identify products that are performing well, refine menus and spot promotional opportunities.
A smoother experience for members
The bespoke ticketing integration allows guests to scan a membership card when making a catering purchase, so eligible benefits can be applied. This connects a previously separate part of the visitor journey with back-office operations.
Reliable technology for seasonal demand
A user-friendly, integrated system supports teams across different types of catering and retail locations. Combined with 24/7 support, the platform gives Colchester Zoo a more reliable operational base during its busiest trading periods.
“This solution moved us forward a great deal and there are more avenues to explore, like mobile ordering, kiosk ordering and pickup.”
Caitlin, Colchester Zoo
Bring systems together with reliable technology that gives teams greater control, clearer insight and the confidence to deliver a seamless experience, every time.
If your hospitality operation is managing disconnected systems, manual reporting or seasonal pressure, our team can help you find a solution built around the way your business works.
