Running a hospitality business on technology systems that are more of a headache than a help – or using various systems that don’t integrate seamlessly?
This is not how it should be.
Hospitality operators should spend their time leading teams, delighting guests and growing their businesses. Technology should quietly make all of that easier.
This belief sits at the heart of Tevalis.
Investing in hospitality technology with Tevalis is more than paying for software and hardware – it’s the start of a long-term partnership between our businesses.
Our team will be 100% committed to ensuring you maximise your new technology. We pride ourselves on becoming your fully embedded hospitality technology partner – connecting systems, teams, processes and customers.
No two hospitality businesses operate exactly the same and neither should their technology, so we are here to help you get it right, and then to support you, whenever you need us.
Manage your project
During the implementation of your new system, our project managers will be your main point of contact throughout the deployment process. Your assigned project manager will work alongside you and your team to plan your project, ensuring all necessary provisions are in place and that the finished outcome meets your objectives.
Deliver your complete system
Our team considers every detail of your products, functions, and visual aesthetic to create customised systems designed to fulfil your business needs and be set up exactly how you want it. Our cloud-based management tools are pre-configured with all your data, ready for you to take control and streamline your operations from day one.
Provide continuous product developments
We adopt a quality-first approach in product development. Working closely with you and our product team, our developers deliver monthly enhancements that meet client and market requirements.
Ensure you’re fully trained and informed
Our training team will ensure time is spent with you and your team to teach you how to use all functions of your new system. You’ll be trained by staff with a complete understanding of your new system.
Take care of you and your business
Account Managers and advisors will help you get the most from your investment and grow alongside our ever-evolving suite of product and integrated partner features and functionalities. Whatever you need, your expert Account Manager will be on hand to deliver.
24-hour support
Our in-house support teams cover all technical software and hardware support. We have 1st Line, 2nd Line, and 3rd Line Development, Integrations, and Stock support teams. Tevalis EPOS systems are installed with remote access, meaning our technicians can solve any issues or make changes over the phone. We’re available 24 hours a day, 364 days a year, ensuring you are always trading and supported by best-in-class after-sales care.
A first project meeting is used to outline timelines, expectations, kit list, integrations and infrastructure requirements.
A second project meeting will outline the implementation pack and discuss any required development work.
The implementation pack is passed to our system delivery team and a framework is built.
The system is built online at Tevalis HQ and the system is signed off. This is tested on a live workshop.
We hold a training day online or onsite, followed by staging and system sign off.
On site installation with client sign-off once all EPOS, printing and integrations are tested.
Your system goes live, and our 24-hour support begins.
