At Lulu Wild, delivering a vibrant food, drink and entertainment experience depends on teams being able to serve guests quickly while staying on top of constant operational changes. As part of Birmingham-based multi-site group Enchanted Ventures, alongside SIAMAIS and Aluna, the restaurant needed technology that could support both day-to-day service and group-wide management.
Its previous EPOS system lacked the reliability, functionality and integrations needed for a modern restaurant operation. Lulu Wild wanted a simpler system for staff, clearer visibility of sales and stock, and connected tools for reservations, loyalty and workforce management.
Client:
Lulu Wild
Industry:
Restaurants
Scale:
Part of Enchanted Ventures, operating across three Birmingham venues
Challenge:
Legacy EPOS and limited multi-site control
The Challenge
Lulu Wild needed an EPOS platform staff could learn quickly and use confidently throughout busy service periods. The team also required the flexibility to update menus, prices and stock availability quickly, including changes that could be applied across the Enchanted Ventures estate.
More detailed reporting was equally important. Management wanted to monitor sales as shifts progressed, identify best-selling and underperforming products, investigate discrepancies and use live data to make better staffing and cost decisions.
“We decided to modernise all the venues and use a system that was easier to use, much more reliable, and one we were able to integrate with the systems that we already had in place.”
Lauren Dent, Assistant General Manager, Lulu Wild
The Solution
Lulu Wild implemented Tevalis EPOS and TevX handheld ordering devices, supported by Tevalis Business Analytics, Stock Management and Centralised Management. The connected system gives staff a practical platform for taking food and drink orders, processing payments and reviewing operational information throughout the day.
The wider ecosystem also integrates SevenRooms for reservations, RotaReady for workforce management, Como for customer loyalty and GiftPro for gift cards.
The connected platform enables:
“The EPOS system is the centre of customer service so we need to be able to rely on it.”
Lauren Dent
The Result
Faster changes across the estate
Teams can update prices, add menu items and adjust stock availability from a central point rather than making the same change individually on multiple screens. This gives Lulu Wild greater flexibility when menus, stock levels or service requirements change.
Live data to manage labour costs
The flash sales report gives management a real-time view of sales performance during service. This allows the team to respond to trading conditions and adjust staffing levels, helping to fine-tune labour costs and reduce unnecessary spend.
Better visibility of sales and stock
Detailed reporting helps the business identify top sellers, products that are not performing, stock levels and potential payment or ordering discrepancies. The team can use this information to assess menu tests and make decisions based on actual guest purchasing behaviour.
A more reliable guest experience
A stable, easy-to-use EPOS system and connected tools help staff process orders and payments more smoothly. With less time spent dealing with administrative friction, teams can focus more of their attention on customer service.
“With Tevalis, we actually have the answers right in front of us to use them.”
Lauren Dent
Bring systems together with reliable technology that gives teams greater control, clearer insight and the confidence to deliver a seamless experience, every time.
If your hospitality operation is managing disconnected systems, manual reporting or seasonal pressure, our team can help you find a solution built around the way your business works.
