At Chester Market, independent food traders need the freedom to adapt quickly changing menus, responding to stock availability and serving customers efficiently throughout the day. For market management, that variety also creates a need for clear, reliable visibility across the whole operation.
After relocating to a modern new facility and introducing a turnover-rent model for food traders, Chester Market needed a system that could bring sales information together, support dependable payments and make data useful for both traders and the management team.
Client:
Chester Market
Industry:
Food Halls
Scale:
21 independent food traders operating from a modern market venue
Challenge:
Shared reporting and operational visibility across independent traders
The Challenge
Chester Market required technology that could work for a diverse trader community while providing a consistent view of performance across the site. The team wanted to understand busy and quiet periods, product demand and sales trends, then use that information to guide rent calculations, financial forecasting, marketing activity and opening-hour decisions.
The system also needed to be simple enough for traders with varying levels of EPOS experience. Flexible menu management was essential, allowing each business to make changes quickly when products or stock availability changed.
“I want information I can use, what people are buying, when they are buying it, so when we make decisions about opening hours or rent calculation or anything else it’s based on evidence.”
Rob Monaghan, Strategic Market Manager, Cheshire West and Chester Council
The Solution
Chester Market selected Tevalis for its user-friendly EPOS, detailed analytics and capability to connect with table ordering and delivery services as the market evolves. Each trader received a tailored setup, supported by one-to-one sessions that helped teams prepare confidently for opening.
The market now operates 21 Tevalis EPOS terminals, connected to Business Analytics, Centralised Management and Stock Management. Dojo supports secure, reliable payments across the site.
The connected platform enables:
“Tevalis gave the ability to take the data we needed for our internal finance department… including what times a specific trader was busy and when they’re slow, and which commodities sell well and which don’t.”
Rob Monaghan
The Result
Evidence-led rent and operational decisions
Sales data can be used to understand individual trading patterns and calculate turnover rent with greater confidence. The management team can make decisions about hours, planning and performance based on evidence rather than assumptions.
A simpler experience for independent businesses
Traders can manage their own menus and adapt them as stock changes. The straightforward interface and tailored onboarding helped reduce uncertainty for teams preparing to operate in a new market environment.
Clearer data for finance and marketing
Management can access detailed information on sales performance, peak periods and popular products. This supports financial forecasting and gives marketing teams a stronger basis for planning activity around real customer behaviour.
Technology ready for the market’s next stage
A connected, scalable EPoS foundation makes it easier to onboard new traders and explore customer convenience services such as table ordering and delivery when the market is ready.
“The decision to go with Tevalis was the right decision to make for us. It has filled us with so much confidence that we’re getting the right reporting and the right level of detail we need to track the day-to-day operations of the business.”
Rob Monaghan
Bring systems together with reliable technology that gives teams greater control, clearer insight and the confidence to deliver a seamless experience, every time.
If your hospitality operation is managing disconnected systems, manual reporting or seasonal pressure, our team can help you find a solution built around the way your business works.
