Imagine spending less time at the Point of Sale and more time improving the customers experience, whilst increasing the accuracy of all orders? This is exactly what operators can experience when introducing a Handheld Ordering solution into their business.
When your customer is ready to order, it’s critical that the correct details are taken and in the most efficient manner. And, that the servers remember to upsell when required too. These key needs are not always achievable when using the pen and paper method in a busy environment.
Instead, written orders often present preventable issues. This includes longer waiting times due to the manual data entry and multiple trips to a fixed POS, leaving some servers waiting for another to finish. Alongside this, jotting down orders in the way we’ve been used to for so long, increases the likelihood of the order being incorrect due to unreadable, rushed writing. And, we all know that some servers secretly don’t write the order down and rely on memory…
Handheld Ordering devices are comparable to carrying a compact Point of Sale around and have become the epitome of efficiency in the world of Point of Sale technology.
This is due to the ability to take orders and process them directly from the device itself, enabling staff to move onto the next order in a shorter period of time without the need to visit a static POS unit. With this in mind, teams and their guests can expect to experience increased speed of service.
As a wireless platform, the ability to move fluidly between waiting guests, is also a second to none benefit that teams can find from using a Handheld Ordering platform. This applies to operations which may encounter queuing customers, whether that includes customers waiting for a table or waiting at the bar for a drinks order. With a Handheld Ordering device in hand, servers can take and send orders there and then with ease. After experiencing increased efficiency and minimum wait times, guests are then more inclined to stay and wait for their table or even order more drinks.
Handheld Ordering solutions also replicate the menus from the Point of Sale, which means servers (upon taking an order) are searching for products in a pre-set system, rather than manually writing them down, decreasing human error from the very beginning.
Up-selling is also never a missed opportunity when utilising this solution, as the platform has been programmed to automate pop ups against specific items in the same way that your POS does, but using a condensed device. This includes additional toppings or sides against certain dishes, prompting the server to ask those important questions and therefore, increasing additional revenue into your business.
Handheld Ordering is becoming more and more prominent in hospitality led operations due to the key benefits they now provide over handwritten orders. Get ready to empower your teams, impress your guests and experience business success, by beginning your digital transformation with Handheld Ordering.